Payment, Delivery and Returns Policies
Payment
All prices are in Australian dollars, and the Manchester Warehouse website will currently only accept payment in Australian dollars.
Goods purchased on the Manchester Warehouse Internet site will only be sent to the purchasers' postal address once name and address details have been verified.
In the event of the purchase of goods for a gift, Manchester Warehouse will need verification of the recipient name and address as supplied on the order. The process as detailed above will apply to such purchases.
The Merchant name Manchester W/House will appear on your credit card statement.
Delivery
Product delivery is generally made within 10 working days from when the order is placed, with this time frame allowing for instances where Manchester Warehouse is awaiting supplier deliveries, or stock is in short supply. The majority of orders however are shipped within 3 to 4 working days.
Please note that Manchester Warehouse deliver only within Australia, using Australia Post Receipted Delivery. When your parcel is collected from the Manchester Warehouse by Australia Post, Australia Post will email you tracking advice so that you are able to follow the delivery of your parcel from our warehouse to your front door. You will need to sign for your goods on delivery, unless you specify otherwise during the checkout process. If you are not home at the time of delivery your goods will be made available at your nearest post office.
Pick up
Kogarah in-store pick-up - FREE.
Please note that we process orders for collection generally within 10 working days from when the order is placed, with this time frame allowing for instances where Manchester Warehouse is awaiting supplier deliveries, or stock is in short supply. You will be notified via email or phone when your order is ready for collection. Please bring a copy of your tax invoice with you and a customer service representative will be able to assist with the collection of your items in-store.
Postage fees
| GEOGRAPHIC AREA | COST |
| Sydney Metro 1000-2249, 2555-2579, 2740-2786, 2890 |
$10 |
| NSW Country, Gosford, Wollongong, Newcastle 2250-2263,2500-2506, 2515-2530, 2264-2499, 2507-2514, 2531-2554, 2580-2599, 2621-2739, 2787-2889, 2891-2898 |
$10 |
| ACT 0200-0299, 2600-2620, 2900-2920 |
$10 |
| Melbourne (Incl. Geelong) 3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999, 3211-3220 |
$15 |
| VIC Country 3350, 3353-3356, 3221-3334, 3342-3349, 3351-3352, 3357-3424, 3444-3749, 3812-3909, 3921-3925, 3945-3971, 3979, 3984-3999 |
$15 |
| Brisbane, Gold Coast 4000-4229, 4500-4549, 4900-4999, 9000-9596, 9700-9799 |
$15 |
| QLD Country 4230-4307, 4308-4499, 4550-4899, 9597-9599, 9880-9999 |
$15 |
| Adelaide 5000-5199, 5800-5999 |
$15 |
| SA Country 5200-5749 |
$15 |
| Perth 6000-6214, 6800-6999 |
$15 |
|
WA Country 6215-6799 |
$15 |
| TAS, NT, Norfolk Is., Aust. Antarctic Territories 0800-0999, 2899, 7000-7999 |
$15 |
Return & Exchange
Products can be returned to our Kogarah store, with a copy of your receipt. This is the preferred option for you because you can then exchange or receive a credit note without delay.
Alternatively please contact us by emailing onlineenquiries@manchesterwarehouse.com.au to advise whether you require a credit note or an exchange, before returning your goods with a copy of your receipt via post. Once your item/s have been received back at our Kogarah Warehouse, we will be able to assist you further. Returns by mail may take 2 weeks minimum to process and notification will be by either email, SMS or phone.
Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision.
There is no exchange on quilts, toppers, underblankets and pillows due to health regulations.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. Please retain your receipt.
The above policy is not intended to override or limit your statutory rights in any way.